1. Are you a manufacturer or just a middleman?
We are a professional and leading oil painting factory. We do not purchase any paintings from any third source. All our paintings are made directly by our own artists. We work with our artists together and discuss things with them directly everyday. We eliminate all middle layers and sell our paintings directly to customers. Therefore, we can offer incredible services for you on the quality and price control.
2. What is oil painting reproduction?
It is accurate copy of the original works and hand-painted on canvas by highly experienced and professional artists.
3. Do you produce the paintings, which are not shown on this site?
Yes, if you can not find the paintings you need, please contact us and email us the pictures you need. And then, we will make the paintings for you from your given pictures.
4. Do you produce oil paintings from customer’s truelife photos?
Yes, we are very good at creating oil paintings from customer’s photos, including portrait oil painting, wedding oil painting, family oil painting, pets oil painting, truelife scenery oil painting, truelife animal oil painting, etc. This kind of painting is our best selling paintings.
5. How can I place an order?
You can choose pictures from our website and send the details to us by email. If you want paintings from your own pictures (or photos), please kindly send the pictures (or photos) and your detail requires by email. And then, we will offer best prices for you and confirm all correlative things with you.
6. Do you have a Minimum of Quantity?
We don't have a MOQ for an order. Any quantity from you is ok for us.
7. What sizes of painting are you offer?
Our general sizes include 8x10inch, 12x16inch, 16x20inch, 20x24inch, 24x36inch, 30x40inch, 36x48inch, 48x72inch. However, if customer needs any other sizes, it is ok and we can make them for you.
8. How long will the paintings of an order be finished?
If the order is small, it will be finished in about 2 weeks, after receiving your deposit payment. If the order is big, it will be some longer and depends on the exact buying quantities.
9. How can I pay my order?
We accept payment by Wire transfer (T/T),
10. Do you offer additional discount if I order in bulk from you?
For wholesale buy, we will offer best wholesale prices for you and if your quantity is big, we will apply some extra discount for you.
11. How do you ship the paintings?
For small quantity order, we usually ship the paintings to you by express, such as DHL, TNT, UPS, etc. If the weight of paintings gets to 100kgs, we will ship them to you by airfreight. If the volume of the paintings (after packed) gets to 1 cubic meter (at least), we will ship them to you by sea shipment.
12. How can I inspect the oil painting of my order before shipment?
Once the oil painting is completed, we take photo by digital camera and send the photo to you by email. The paintings will not ship out until your confirmation and approval on quality.
13. What is your guaranteed on the purchase?
Your 100% satisfaction is guaranteed by our refund policy. When the paintings are finished, we will take photos by digital camera and email to you for approval. If you are not satisfied, we will improve the paintings until your 100% satisfaction.
14. Are there money back Guarantee?
Yes, we offer money back guarantee if you are not satisfied after receiving the oil paintings, except customer approved custom paintings. The return period is 7 days after you receive the oil painting. The actual shipping cost for return will be deductible from the refund. You may also choose to exchange the paintings, and pay the shipping cost.